Terms & Condions




Pricing and Payment


The prices listed on this site include VAT at the present rate and are valid when the order is placed. Shipping costs will be added to the prices. In case of a product exchange for another one, the price of the final product and shipping will be apllied. For signed-in customers registed and correctly identified as a company, prices are listed without VAT.

The orders may be paid by Multibanco (only for portuguese bank accounts), credit card via PayPal, payment from your checking account or wire transfers to our bank account. After concluding the order, you will receive our bank account number.

The proof of payment must be sent referring your order number to the following email info@sors.pt. If payment was made online, such as credit card, ATM or PayPal the proof of payment will be issued by the respective banking entities and included in your order. The orders are processed right after our services receive the proof of payment.

In case the item is out of stock or unavailable for ordering you can ask for a return of the amount paid or an item exchange.

The costs will be the customer’s responsibility.



Invoices and Receiptss


The invoice will be sent with the product.



Items Shipping


Our online products can be shipped to the following countries: The delivery dates are of a third party’s responsibility and can be read in the additional information of the selected service.



Shipping Costs


The items shipping costs are the following:

Destination | KG 2 4 6 8 10
Portugal 6,00€ 12,00€ 18,00€ 24,00€ 30,00€
Portugal PICK UP 5,00€ 10,00€ 15,00€ 20,00€ 25,00€
Portugal Islands - Zona 1 22,00€ 44,00€ 66,00€ 88,00€ 110,00€
Portugal Islands - Zona 2 38,00€ 76,00€ 114,00€ 152,00€ 190,00€
Portugal Islands - Zona 3 47,00€ 94,00€ 141,00€ 188,00€ 235,00€
Spain - Continent 16,00€ 32,00€ 48,00€ 64,00€ 80,00€
Europe - Zone 1 21,00€ 42,00€ 63,00€ 84,00€ 105,00€
Europe - Zona 2 27,00€ 54,00€ 81,00€ 108,00€ 135,00€
USA e Canada 42,00€ 84,00€ 126,00€ 168,00€ 210,00€
Rest of the World - Zone 1 42,00€ 84,00€ 126,00€ 168,00€ 210,00€
Rest of the World - Zone 2 54,00€ 108,00€ 162,00€ 216,00€ 270,00€
Japan 69,00€ 138,00€ 207,00€ 276,00€ 345,00€



Table of zones


Portugal Islands - Zone 1

Madeira and São Miguel

Portugal Islands - Zone 2 Faial and Terceira
Portugal Islands - Zone 3 Pico, São Jorge, Santa Maria, Corvo, Graciosa, Flores and Porto Santo
Europe - Zone 1 Germany, Poland, Czech Republic, France, Monaco, United Kingdom, Belgium, Netherlands, Luxembourg and Austria
Europe - Zone 2 Denmark, Italy, Ireland and Sweden
Rest of the World - Zone 1  South Africa, United Arab Emirates , Hong Kong, China, Macau, Malaysia and Russia
Rest of the World - Zone 2  Australia, Malta, Argentina, Brazil, Costa Rica, Colombia, Chile, Jamaica, Jordan, New Zealand, Panama, Paraguay, Peru, Puerto Rico, Uruguay and Venezuela



How to Order


All our online items are subject to the stock availability. To order any of our online items click on “Add to shopping cart” in any item page. Whenever an order is placed in the shopping cart the customer will receive a confirmation email and all related information. When the order is concluded a confirmation screen will show. The customer can access all related data in the online account. All information is stored in our website in accordance with our Privacy Policy.



Legal Rights


These "Terms and Conditions" do not interfere with the customers rights stated in the present legislation.



Intellectual property


All the use elements, like,  text, technological and other content on our website www.sors.pt are exclusive property of SUMSORS Unipessoal, Lda and are protected by Intellectual Property Law. As such, to allow access to the site, SUMSORS Unipessoal, Lda is not granting any license or rights to its user.

The reproduction, copy or any use or dissemination by other means of logos, text, images and videos contained on this website is subject to our prior authorization. You can use the site's content for personal purposes.

No part of this site may be reproduced in order to be sold or distributed for commercial purposes.

You also agree to use this website in compliance with the provisions of applicable law, refraining from using the web page for activities contrary to law, morals and good customs, or rights and interests of third parties.The user must refrain from obtaining information and content accessible via the Web page.


SORS has an online complaint book for its customers.
If you wish to submit a complaint to an acquired article or another subject, it deserves our best attention.
Contact us first so we have the opportunity to resolve your issue.

Talk to us:
Phone: (+351) 91 457 64 71
WhatsApp: (+351) 91 457 64 71
e-Mail: info@sors.pt
Facebook Messenger: https://www.facebook.com/sorsmoda/


Give us a chance ...
Contact us and we will certainly do our best to resolve your issue to your satisfaction, taking this opportunity to continually improve our services and deserve your trust and preference in the future. Thank you!


Electronic Complaint Book
If you wish to proceed with your complaint, please use the Electronic Complaints Book (https://www.livroreclamacoes.pt/).